BabyBox return & exchange policy
we’re all about helping you feel amazing in what you wear — but if something’s not right, we’ll make it right. whether you need a different size or you’re just not feeling it, returning or exchanging is super simple at Baby Box. thanks for choosing Pink Lily — we’re here to make every outfit feel like a celebration.
returns made easy
damaged or defective?
oh no! if your order isn’t perfect when it arrives, we want to fix it —fast! just reach out to our Customer Care team within 3 days of receiving it and include a quick pic of the issue. we’ve got your back. there’s no restocking fee if our product was wrong when we shipped it to you.
sending it all back?
multiple Orders? bundle returns into one box — just make sure you include a return slip and invoice for each order.
FAQ
how long does it take to get my refund?
- if you’re returning for store credit, it’s fast! as soon as your return is picked up by the carrier, we’ll send a BabyBox E-Gift Card straight to your Inbox. no waiting, no wondering!
- if you’re requesting a refund to your original payment method, please allow up to 7-10 business days after your return reaches our warehouse for processing.
do you offer price adjustments?
- because of the high demand and limited stock of our items, we’re not able to offer price adjustments.